Thursday, September 30, 2010

BPO Solutions Privacy Policy

BPO Solutions created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this Website: www.confirmnet.com. Your access and use of this Website are subject to the following privacy terms and conditions and all applicable laws and regulations. Please read these terms carefully. If you do not agree with all of these, do not access or otherwise use this Website or any information contained on the Website.

Except as expressly agreed to in the Terms and Conditions of the Subscriber Agreement, visitor or subscriber information that is personally identifiable will not be shared with or sold to any other organization for any purpose.

BPO Solutions may utilize any information collected to better understand its visitors' or subscribers' needs and to provide better service. In addition, BPO Solutions will use the information it gathers to improve the content of the Website. If any personally identifiable information has been volunteered, BPO Solutions may utilize that information to notify visitors or subscribers about updates to the Website and/or contact visitors or subscribers via e-mail for marketing purposes, unless they opt-out of such notification. Contact information may also be used to facilitate delivery of BPO Solutions services.

Non-volunteered information:

Below is a list of non-volunteered information that may be collected when visiting the BPO Solutions Website:

* The referrer (the site prior to entering the BPO Solutions Website)
* The IP address of the workstation
* Date and time logged in and out
* Pages visited while on our site (including navigation path through the site)
* Time spent on each page

The information listed in this section is not personally identifiable. We do not sell, rent or give any of the above information to any third party, although we may provide aggregate information about visitors or subscribers to our site to our bankers, accountants, or potential investors.

This site contains links to other sites over which BPO Solutions has no control. Because we have no control over such Websites and resources, we are not responsible for the availability of such external sites or resources, and thus we cannot be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such Website or resource. Additionally, BPO Solutions is not responsible for the privacy practices or the content of such Websites. In some cases, a partner company refers a visitor to BPO Solutions. In those cases, we may confirm the referral by comparing and confirming the e-mail address obtained from that partner company.

Collection of voluntary information:

Our site uses various order forms for potential subscribers to request information and services. We may collect visitors' contact information (such as name and e-mail address) and financial information (such as account or credit card numbers). Contact information from the order form is used to administer our subscribers' accounts. Financial information collected is used to bill the subscriber for services. This personal information is not shared with any third party.

TYF BPO Mission and Vission

OUR VISION

TYF Inc. envisions becoming the premier provider of BPO services in the Philippines - delivering world class outsourcing services and for establishing a company that rewards excellence, discourages mediocrity and known for its high standards in quality and innovation in the global scene.

OUR CORPORATE VALUES

Our corporate values are the very foundation of our TYFI work ethics. We work hand in hand with our clients, whom we refer to as, BUSINESS PARTNERS, in pursuing together industry leadership. With our promotion of transparency, integrity and honesty, we create a work atmosphere conducive to professional growth, development and empowerment.

BPO Services - Call Center Services

Call Center Services

TYF Inc. offers you both inbound and outbound call center services covering a wide range of solutions for different concerns.
  • INBOUND SERVICES
    • Product Sales Enquiry
    • Product Info Request
    • Order Taking
    • Directory Inquiry
    • Product Recall Management
    • Event and Trade Show Registration
    • Billing Queries
    • Technical Support
    • Helpdesk Support
  • OUTBOUND SERVICES
    • Sales and Lead Generation
    • Appointment Setting
    • Product Promotion
    • Service and Polling
    • E-Mail and Live Chat Support
    • Market Surveying
    • Account Management
    • Contact Information / Data Verification

Taking You Forward - BPO Solutions

Our partnership Philosophy is “WE are YOU and YOU are US” – which explains why we can easily adapt to the mission and vision of our partners and work with them in pursuing industry leadership.

We center on service excellence, innovation, growth, leadership and success. We are consistent in all these areas because of our professionalism, commitment and value proposition.

We practice Transparency, Honesty and Integrity in all of our dealings at all times. No hidden charges, no hidden provisions, no surprises.

To date, we cover Australia, North America, UK, Middle East and Asia Pacific. We capitalize on our strengths in delivering excellent services. Our business units covers four (4) major areas, that is, Customer Care, Sales, Technical Support and back-office services through the following:

• We maintain a pool of highly qualified and professional agents through our performance based platform, periodic training programs, human resources development, and skill settings.
• Highly qualified and competitive business process integrators and project planners
• Strong global market presence
• State-of-the Art IT and IS facilities and Sustainable seating capacity.